Book on our website and travel in complete safety for you and your companions.
Now, if you choose a Non Refundable Rate, you will benefit exclusively f
rom cancellation insurance that covers unforeseen events before the start of the trip.
Covers up to 25 reasons for cancellation. See the list here
If you meet any of the conditions described above and have booked a Non-Refundable rate, please follow the steps indicated below:
1. Contact us requesting the cancellation of the booking and the invoice for the cancellation expenses.
2. Contact the insurer by email: flexmyroom@arag.es providing your personal data, your policy number and attaching the invoice and proof of the reason for the cancellation.
3. The insurer will contact you as soon as possible with instructions to follow.
If you have any questions, you can contact the insurer ARAG by phone on +34 91 566 15 88.
The insurance covers the person who made the booking and their travel companions.
You will receive an email on the day of booking with all the information about your insurance.
To view an extended version of the FAQ: you can find more information here
To view questions related to COVID coverage, click here
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